Refund Policy

The part I'd rather not have to write

Our product research team invests substantial time selecting the pieces we carry — things that reflect current market demand, what's trending, and what's genuinely popular. That work all happens well before anything appears on the site.

We'd ask for your understanding here: operating a small business comes with significant costs. So we entrust our customers with the responsibility of researching a purchase thoroughly, and making sure the product suits their needs, before placing the order.

If the correct item arrived and it simply isn't for you, I do acknowledge the dissatisfaction — but the operational expenses have already been incurred by that point.

When we do send you a new one

There are exactly two situations. Both end in a replacement order created on the same shipping speed used on your original item, and in neither case do you post anything back to us.

One — a completely different product arrived

An incorrect item means receiving a totally different item from the one shown on our website. You ordered the Mid-low Rise Baggy Jeans and a jacket turned up. You ordered a dress and received a pair of shoes. You ordered lipstick and received mascara.

Send us three photos from different angles of the item you received — it helps us expedite the replacement order. If a replacement is created, there is no need to send the incorrect item back to us.

Two — 30 days have passed and nothing arrived

Items not received after 30 days are eligible for a free replacement. No photos needed for this one; there's nothing to photograph. The single exception is below.

The one exception, and it's an important one

Shipments showing as delivered on the carrier's own website — USPS, Canada Post, whichever is carrying it — are excluded from that 30-day replacement. Once a carrier records a delivery, the parcel has passed into their hands rather than ours.

If your tracking status shows “delivered”, please contact your local post office with the tracking number. Parcels marked delivered are very often held at the branch, left with a neighbour, or tucked somewhere at the address. If they can't account for it, email support@kyliebloom.com and tell me what they said.

Where the line sits, with worked examples

This is the boundary people write to us about most, so here it is with the actual cases.

Will be replaced

You ordered a dress and you received a pair of shoes. You ordered lipstick and you received mascara. In both, a categorically different product arrived.

Will not be replaced

You ordered a weighted plushie and you feel that it isn't weighted. You ordered a jacket in size large and you feel that you received a size small. In both, the correct item arrived and did not meet an expectation.

How to claim, start to finish

1. Photograph what arrived. Three shots, three different angles, daylight if you can manage it. This is the single thing that moves a replacement along fastest.
2. Email us. Send them to support@kyliebloom.com with your order number and the address you ordered with.
3. We create the replacement. On the same shipping speed you originally paid for. You'll get a fresh confirmation email, then a tracking number once it leaves us.
4. Keep what you have. There is nothing to post back. Once the replacement order exists, the item you received is yours.

Before you start counting to 30

Most orders that feel late aren't. Standard delivery runs 7–20 business days in the US and 10–25 business days internationally, counted from the day the parcel ships rather than the day you ordered.

• Business days exclude Saturdays and Sundays.
• Quiet tracking inside those windows is normal — on some routes the first scan doesn't happen until delivery itself.
• The 30 days for a free replacement, though, are counted from your purchase date, not from the ship date.

Read the shipping letter