Contact information
The fastest ways to reach us
- Email: support@kyliebloom.com — or use the form on our Contact & Care page, which reaches the same desk.
- Phone: +1 (888) 696-3932 — have your order number ready. If no one picks up, leave your order number and a callback number and we'll come back to you.
- Tracking: Check your tracking page first. It answers more questions than we do.
- Shipping: Every window and what to do at each stage is on the shipping policy.
- Refunds: When a replacement is created, and when it isn't, is on the refund policy.
What to include so we can help first time
Nothing here is compulsory, but each one removes a round of emails.
- Your order number. This is the big one. It's in your order confirmation email.
- The email address you ordered with, if it's different from the one you're writing from.
- The billing address on the order — it helps us find you if the order number has gone astray.
- The last four digits of the card charged. Four digits only. We will never ask for a full card number, and you should never send one by email.
- Photos, if your question is about the item itself. Three from different angles is ideal.
On attachments. The contact form doesn't take file uploads. If you have photos to send, email them to support@kyliebloom.com with your order number in the subject line.
Questions we answer several times a day
Where is my order?
Start with your tracking page. If it hasn't updated, that's usually normal — the shipping policy explains the four ordinary reasons a tracking page goes quiet, and what each one means.
I never got a tracking number.
Check junk and spam first, then search your inbox for “KylieBloom”. Shipping confirmations get filtered constantly. If it genuinely isn't there, write to us and we'll resend it.
Can I get a refund?
No — all sales are final and we're unable to offer refunds. We do create free replacements in two situations: a completely different product arrived, or 30 days have passed and nothing has. The refund policy has both in full.
The wrong item arrived. What now?
Email us three photos from different angles along with your order number. We'll create a replacement on the same shipping speed you originally paid for, and you keep what arrived — there's nothing to post back.
Can I change my address or cancel?
Write to us as soon as you possibly can and we'll try. Once an order has been handed to the carrier it's out of our hands, so the honest answer is that speed decides this one.
Tracking says delivered but I don't have it.
Contact your local post office with the tracking number first — parcels marked delivered are very often held at the branch or left with a neighbour. If they can't account for it, tell us what they said.
Customer Care Lead · KylieBloom®
Every message reaches a person. If you've written and not heard back, send it again — occasionally a reply lands in a spam folder at your end, and we'd rather answer twice than not at all. You can also call us on +1 (888) 696-3932.