Shipping Policy
1–5 days before it ships | 7–20 days US delivery | 10–25 days international
Hi there,
You've ordered, and now you'd like to know when your jeans are turning up. Rather than make you dig through a wall of clauses, I've written the whole thing out as a letter. Read the part that applies to you and skip the rest — I won't be offended.
First, the two numbers that matter
Your order ships within 1 to 5 business days. After that, delivery runs 7 to 20 business days in the US and 10 to 25 business days internationally.
Those two figures are separate, and people mix them up constantly. The delivery clock starts the day your parcel leaves us — not the day you placed the order. Business days mean Monday to Friday; weekends never count.
The delivery date confirmed in your order confirmation email is the one that counts. Wherever an estimate elsewhere disagrees with it, that email wins.
While you're still inside those first five days
Nothing is required from you. We're packing. If your order ships sooner than the fifth day — and plenty do — you'll get an email with your shipping confirmation and tracking number at the address you gave us at checkout.
If the fifth business day passes with no tracking number
Check your junk and spam folders before anything else. Shipping confirmations get filtered constantly, and this is where nine of these ten questions end. Search your inbox for “KylieBloom” too, in case it landed somewhere odd.
If it genuinely isn't there, email support@kyliebloom.com and we'll find it and send it again.
If it's past five days and still hasn't shipped
Then we already know. Any order that hasn't moved by the 6th business day is flagged to us automatically and escalated to our fulfilment team. You don't have to chase us, and writing in won't make it move faster.
What I'd ask is 3 more business days. Inside that window we'll email you an update along with your tracking number.
On tracking pages that refuse to move
This is the one that worries people most, so let me be specific. While you're still inside 7–20 (US) or 10–25 (international) business days, a tracking page that hasn't updated is expected rather than a fault. There are four ordinary explanations:
- The first scan happens late. Often it doesn't happen until the parcel reaches a regional hub near you. During peak periods, when carriers process parcels in bulk, that can take a while — and until that scan, the carrier hasn't formally confirmed receipt.
- The first scan happens at delivery. On some routes it is the only scan there will ever be.
- The database lags. The tracking record simply updates behind where your parcel actually is.
- Some shipments aren't trackable at all. Standard International especially. It is still coming, and it will arrive by the 20th or 25th business day at the latest.
Once you're past the window
Beyond 20 business days (US) or 25 (international)
If tracking still hasn't changed, please allow an additional 5 business days. Typically parcels arrive on or shortly after the 20th or 25th business day.
Beyond 30 business days (US) or 35 (international)
As a small business, the last thing we want is for you to be sitting there worrying about an order. We have a team watching delays this long, and at this point it goes to our fulfilment manager to resolve.
All I'll ask for is your patience while we investigate. We will follow up by email within 2 to 5 business days.
Separately from the above: once 30 days from purchase have passed, your order hasn't arrived, and tracking doesn't show it as delivered, you're entitled to a free replacement. That one lives on the refund policy page.
Every window, in one place
| Stage or service | US | International |
|---|---|---|
| Before it shipsevery order | 1–5 days | |
| Standard delivery | 7–20 days | 10–25 days |
| Free Shipping | 7–25 days | |
| Expeditedwhen offered | 7–15 days | 10–20 days |
All figures in business days.
Free and expedited shipping
- Free Shipping
- Delivered within 7 to 25 business days. We process and ship these using the most cost-effective methods available, which is what lets us offer it free at all — so it can sit a little longer before it moves. If yours hasn't shipped yet there's genuinely no need to worry; it will arrive inside that window.
- Expedited Shipping
- We seldom offer it. Keeping the jeans themselves as affordable as they are depends on not routing everything this way. When it is available you'll see it on the shipping step at checkout, and delivery then runs 7 to 15 business days in the US and 10 to 20 business days internationally.
How we work out the date you're shown
We estimate delivery by adding the transit duration to the projected shipping date. That is the entire calculation.
- Transit time is determined by the shipping speed you select.
- We count it in business days, excluding Saturdays and Sundays — unless a weekend delivery option was available to you at checkout.
- Holidays are factored in.
- Where you see an “order within” countdown, that's the window you'd need to order inside to get delivery by the date shown. That date can still change before you finalise the order.
If you take one thing from all of this: the confirmation email in your inbox holds the confirmed delivery date, and quiet tracking inside the window is normal. Everything else on this page is detail.
Thanks for reading this far,
Priya Raghunathan
Customer Care Lead · KylieBloom®
Questions about a specific order? Email support@kyliebloom.com with your order number and I'll pick it up.